Bug 9391 – Cellular access unavaible with "no access" error but works after reboot

Bug 9391 - (int-141955) Cellular access unavaible with "no access" error but works after reboot

(int-141955)
Summary:	Cellular access unavaible with "no access" error but works after reboot

Status:	RESOLVED WONTFIX

Product:	Telephony
Component:	General
Version:	5.0/(3.2010.02-8)
Platform:	All Maemo

Importance:	Unspecified critical with 2 votes (vote)
Target Milestone:	---
Assigned To:	unassigned
QA Contact:	telephony-general-bugs

URL:
Keywords:

Depends on:
Blocks:
	Show dependency tree

Reported:	2010-03-04 11:51 UTC by cocayden+maemo
Modified:	2012-06-14 00:17 UTC (History)
CC List:	9 users (show)

See Also:

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Description cocayden+maemo (reporter) 2010-03-04 11:51:44 UTC

SOFTWARE VERSION:
(Settings > General > About product)

EXACT STEPS LEADING TO PROBLEM: 
(Explain in detail what you do (e.g. tap on OK) and what you see (e.g. message
Connection Failed appears))
1. Turn on N900
2. Use for random amount of time
3. See that there is no connection to cellular network in an area where there
is cellular coverage
4. go to settings and manually select a network
5. No access message is given
6. Switch to offline 
7. switch to online mode
8. still no cellular connection
9. reboot
10. cellular connection returns

EXPECTED OUTCOME:
Cellular connection should be present and working.
ACTUAL OUTCOME:
no cellular network connection. Inability to use cellular data or make calls
etc.
REPRODUCIBILITY:
(always, less than 1/10, 5/10, 9/10)
3/10(happens once per session)
OTHER COMMENTS:
Network is OPTUS AU(also called YES OPTUS)
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2)
Gecko/20100115 Firefox/3.6 (.NET CLR 3.5.30729)

Comment 1 Andre Klapper maemo.org

2010-03-04 21:42:51 UTC

Hi cocayden, thanks for reporting this! The steps are unfortunately still a
little bit vague...

(In reply to comment #0)
> EXACT STEPS LEADING TO PROBLEM: 
> 3. See that there is no connection to cellular network in an area where there
> is cellular coverage

How exactly can I "see" this?

> 4. go to settings and manually select a network

What are the steps for this, click by click?

> 5. No access message is given

How long did you wait? No output at all?

> 6. Switch to offline 
> 7. switch to online mode
> 8. still no cellular connection

So did you try again manually? Or does this refer to expecting an automatic
connection after switching to online mode again?

> 9. reboot
> 10. cellular connection returns

How many bars are displayed now?

> Network is OPTUS AU (also called YES OPTUS)

Comment 2 Andre Klapper maemo.org

2010-03-05 00:48:48 UTC

Also wondering whether this might be related to bug 6484...

Comment 3 cocayden+maemo (reporter) 2010-03-08 09:00:11 UTC

(In reply to comment #1)
> Hi cocayden, thanks for reporting this! The steps are unfortunately still a
> little bit vague...
> 
> (In reply to comment #0)
> > EXACT STEPS LEADING TO PROBLEM: 
> > 3. See that there is no connection to cellular network in an area where there
> > is cellular coverage
> 
> How exactly can I "see" this?
The top status bar shows no 'bars' where the bars should be. 
> 
> > 4. go to settings and manually select a network
> 
> What are the steps for this, click by click?
Settings>Phone> Network Selection > Manual> select my provider in this case Yes
OPTUS. Wait for a while a no access error is displayed
> 
> > 5. No access message is given
> 
> How long did you wait? No output at all?
A minute or two. Multiple retries does not fix the issues
> 
> > 6. Switch to offline 
> > 7. switch to online mode
> > 8. still no cellular connection
> 
> So did you try again manually? Or does this refer to expecting an automatic
> connection after switching to online mode again?
Yes I did try again manually. 
> 
> > 9. reboot
> > 10. cellular connection returns
> 
> How many bars are displayed now?
Full bars on a 3.5G connection(depends on where I am). I have had it happen in
area which have no reception and when I return to a known full signal location
and try the steps above a no access error is given as well.  
> 
> > Network is OPTUS AU (also called YES OPTUS)
>

Comment 4 cocayden+maemo (reporter) 2010-03-09 11:06:43 UTC

(In reply to comment #2)
> Also wondering whether this might be related to bug 6484...
> 
I actually had this issue today but it reconnected after putting into offline
mode and then returning to normal mode. The connection is not present when the
bug I have described occurs.

Comment 5 Tanel Veere 2010-03-20 03:34:59 UTC

Same error with my brand new device. when turning on device in areas with low
signal str and no 3g support, then my device shows no connection error when
trying to call and no signal bar is present on desktop notification area.
Networks I used to test were Elisa Estonia and EMT

Comment 6 Andre Klapper maemo.org

2010-05-07 12:57:48 UTC

*** Bug 8887 has been marked as a duplicate of this bug. ***

Comment 7 Andre Klapper maemo.org

2010-05-14 15:24:54 UTC

*** Bug 10167 has been marked as a duplicate of this bug. ***

Comment 8 Remco 2010-06-08 01:23:26 UTC

I have the same problem, this is what exactly happens with my device:
-I have normal strenght of connection, 4 bars
-Between my clock and the battery indicator shows up my SIM card with a red
diagonal stripe across it
-Sometimes after that my connection bars shown transparant, not white
-After that i got my connection back for 5 a 10 minutes.
-Most of the times i got the next report:

Alle telefoonfuncties, waaronder noodoproepen, zijn uitgeschakeld vanwege een
communicatiefout. Mogelijk dient u het apparaat opnieuw op te starten om de
fout te hertsellen.

Translated:

All phone functions, including emergency calls are disabled due to a
communication error. You may need the device to restart the error to recount.

-After a reboot i got my connection back for a short time, but the problem
occurs after a couple minutes again.

I tried to reflash my device.
I tried several SIM cards from other providers.
I friendly bowed the contact pins of the SIM card

None of this helps.

My provider is HI from the Netherlands
This problem started 30th May till now, the problem occurs continuous
There's no diverence between 2G or 3G
Unfortunaly when i look for my version: <unknown> !?

I hope there's a solution for thus BUG

Comment 9 Andre Klapper maemo.org

2010-06-17 13:47:14 UTC

Quoting Nokia:
"We do not have a clue about root cause. This problem has had 3 fixes already
but problems persits. As we have not yet found a way to reproduce the problem
we just have to live with the fixes we got. => WONTFIX"

Comment 10 Andre Klapper maemo.org

2010-06-21 11:04:30 UTC

*** Bug 9746 has been marked as a duplicate of this bug. ***

Comment 11 Mendes 2011-05-14 00:19:01 UTC

(In reply to comment #8)
> I have the same problem, this is what exactly happens with my device:
> -I have normal strenght of connection, 4 bars
> -Between my clock and the battery indicator shows up my SIM card with a red
> diagonal stripe across it
> -Sometimes after that my connection bars shown transparant, not white
> -After that i got my connection back for 5 a 10 minutes.
> -Most of the times i got the next report:
> 
> Alle telefoonfuncties, waaronder noodoproepen, zijn uitgeschakeld vanwege een
> communicatiefout. Mogelijk dient u het apparaat opnieuw op te starten om de
> fout te hertsellen.
> 
> Translated:
> 
> All phone functions, including emergency calls are disabled due to a
> communication error. You may need the device to restart the error to recount.
> 
> -After a reboot i got my connection back for a short time, but the problem
> occurs after a couple minutes again.
> 
> I tried to reflash my device.
> I tried several SIM cards from other providers.
> I friendly bowed the contact pins of the SIM card
> 
> None of this helps.
> 
> My provider is HI from the Netherlands
> This problem started 30th May till now, the problem occurs continuous
> There's no diverence between 2G or 3G
> Unfortunaly when i look for my version: <unknown> !?
> 
> I hope there's a solution for thus BUG

Hello
I have exactly the same problem on my N900.
I am from Portugal and my ISP is TMN. I'm looking for an answer but I find
nothing. Can you help me please?
I've tested with several SIM cards from other operators and the result is the
same.

Comment 12 Andre Klapper maemo.org

2011-05-14 01:09:15 UTC

(In reply to comment #11)
> I'm looking for an answer but I find nothing. Can you help me please?

See comment 9: no answer known.

(Please strip unneeded quotes.)

Comment 13 Mikael Willberg 2012-06-14 00:17:20 UTC

(In reply to comment #12)
> (In reply to comment #11)
> > I'm looking for an answer but I find nothing. Can you help me please?
> 
> See comment 9: no answer known.
> 
> (Please strip unneeded quotes.)

After our company changed the operator in Finland from Sonera to Elisa this
problem happens few times a day to one a week. Before that it did not happen.
Symptoms are the loss of network == no bars. Maybe this syslog have some needed
information:

Jun 12 09:15:59 Nokia-N900 cellular: csd[759]: ISI_SMS .227072>
ind_reg_status(): Net registration (ind) status:1 rc:0
Jun 12 09:15:59 Nokia-N900 cellular: csd[759]: ISI_SMS .228537> set_timeout():
Timeout 3077 s event type:-1
Jun 12 09:16:30 Nokia-N900 cellular: csd[759]: ISI_SMS .741112>
ind_reg_status(): Net registration (ind) status:1 rc:0
Jun 12 09:16:30 Nokia-N900 cellular: csd[759]: ISI_SMS .743889> set_timeout():
Timeout 3046 s event type:-1
Jun 12 09:16:45 Nokia-N900 cellular: csd[759]: ISI_SMS .158317>
ind_reg_status(): Net registration (ind) status:1 rc:0
Jun 12 09:16:45 Nokia-N900 cellular: csd[759]: ISI_SMS .161521> set_timeout():
Timeout 3031 s event type:-1
Jun 12 09:17:07 Nokia-N900 cellular: csd[759]: ISI_SMS .016745>
ind_reg_status(): Net registration (ind) status:1 rc:0
Jun 12 09:17:07 Nokia-N900 cellular: csd[759]: ISI_SMS .019950> set_timeout():
Timeout 3009 s event type:-1
Jun 12 09:17:15 Nokia-N900 cellular: csd[759]: com.nokia.csd.GPRS: service
suspended, status=9
Jun 12 09:17:15 Nokia-N900 cellular: csd[759]: ISI_SMS .996300>
ind_reg_status(): Net registration (ind) status:1 rc:0
Jun 12 09:17:15 Nokia-N900 cellular: csd[759]: ISI_SMS .999108> set_timeout():
Timeout 3001 s event type:-1
Jun 12 09:17:16 Nokia-N900 cellular: csd[759]: com.nokia.csd.GPRS: service
available, status=4
Jun 12 09:18:36 Nokia-N900 cellular: csd[759]: ISI_SMS .931439>
ind_reg_status(): Net registration (ind) status:1 rc:0
Jun 12 09:18:36 Nokia-N900 cellular: csd[759]: ISI_SMS .933118> set_timeout():
Timeout 2920 s event type:-1
Jun 12 09:19:39 Nokia-N900 cellular: csd[759]: ISI_SMS .082787>
ind_reg_status(): Net registration (ind) status:1 rc:0
Jun 12 09:19:39 Nokia-N900 cellular: csd[759]: ISI_SMS .086480> set_timeout():
Timeout 2857 s event type:-1
Jun 12 09:19:47 Nokia-N900 cellular: csd[759]: ISI_SMS .753378>
ind_reg_status(): Net registration (ind) status:1 rc:0
Jun 12 09:19:47 Nokia-N900 cellular: csd[759]: ISI_SMS .756521> set_timeout():
Timeout 2849 s event type:-1
Jun 12 09:20:19 Nokia-N900 cellular: csd[759]: ISI_SMS .365439>
ind_reg_status(): Net registration (ind) status:1 rc:0
Jun 12 09:20:19 Nokia-N900 cellular: csd[759]: ISI_SMS .368277> set_timeout():
Timeout 2817 s event type:-1
Jun 12 09:20:40 Nokia-N900 cellular: csd[759]: ISI_SMS .524498>
ind_reg_status(): Net registration (ind) status:1 rc:0
Jun 12 09:20:40 Nokia-N900 cellular: csd[759]: ISI_SMS .527000> set_timeout():
Timeout 2796 s event type:-1
Jun 12 09:21:02 Nokia-N900 cellular: csd[759]: ISI_SMS .361442>
ind_reg_status(): Net registration (ind) status:1 rc:0
Jun 12 09:21:02 Nokia-N900 cellular: csd[759]: ISI_SMS .363151> set_timeout():
Timeout 2774 s event type:-1
Jun 12 09:21:42 Nokia-N900 cellular: csd[759]: ISI_SMS .285116>
ind_reg_status(): Net registration (ind) status:1 rc:0
Jun 12 09:21:42 Nokia-N900 cellular: csd[759]: ISI_SMS .287619> set_timeout():
Timeout 2734 s event type:-1
Jun 12 09:21:53 Nokia-N900 cellular: csd[759]: ISI_SMS .574485>
ind_reg_status(): Net registration (ind) status:1 rc:0
Jun 12 09:21:53 Nokia-N900 cellular: csd[759]: ISI_SMS .576957> set_timeout():
Timeout 2723 s event type:-1
Jun 12 09:22:44 Nokia-N900 cellular: csd[759]: ISI_SMS .435882>
ind_reg_status(): Net registration (ind) status:1 rc:0
Jun 12 09:22:44 Nokia-N900 cellular: csd[759]: ISI_SMS .439300> set_timeout():
Timeout 2672 s event type:-1
Jun 12 09:23:58 Nokia-N900 cellular: csd[759]: ISI_SMS .613149>
ind_reg_status(): Net registration (ind) status:1 rc:0
Jun 12 09:23:58 Nokia-N900 cellular: csd[759]: ISI_SMS .615652> set_timeout():
Timeout 2598 s event type:-1
Jun 12 09:24:18 Nokia-N900 cellular: csd[759]: ISI_SMS .592700>
ind_reg_status(): Net registration (ind) status:1 rc:0
Jun 12 09:24:18 Nokia-N900 cellular: csd[759]: ISI_SMS .596179> set_timeout():
Timeout 2578 s event type:-1
Jun 12 09:24:26 Nokia-N900 cellular: csd[759]: com.nokia.csd.GPRS: service
suspended, status=3
Jun 12 09:24:26 Nokia-N900 cellular: csd[759]: ISI_SMS .131556> ind_sim():
SIM_IND servicetype:0x05 status:0x06 state:0x05 cause:0x01
Jun 12 09:24:26 Nokia-N900 cellular: csd[759]: com.nokia.csd.GPRS: context0
disconnected from <internet>: No network connection, error=0x200c9
Jun 12 09:24:26 Nokia-N900 cellular: csd[759]: ISI_SMS .483270> ind_sim():
SIM_IND servicetype:0x05 status:0x49 state:0x08 cause:0x01
Jun 12 09:24:26 Nokia-N900 cellular: ssc[721]: fatal
SIM_STATUS_RESP_SIM_ST_CARD_STATUS(status = 0x4b (SIM_SERV_NOT_OK))
Jun 12 09:24:26 Nokia-N900 cellular: ssc[721]: fatal
SIM_STATUS_RESP_SIM_ST_CARD_STATUS(status = 0x4b (SIM_SERV_NOT_OK))
Jun 12 09:24:26 Nokia-N900 dnsmasq[1120]: failed to access
/var/run/resolv.conf.gprs: No such file or directory
Jun 12 09:24:26 Nokia-N900 cellular: csd[759]: com.nokia.csd.GPRS: detached
from GPRS network, detach type = 0x03, cause=0xf9
Jun 12 09:24:26 Nokia-N900 cellular: csd[759]: ISI_SMS .909051>
ind_reg_status(): Net registration (ind) status:0 rc:4
Jun 12 09:24:26 Nokia-N900 cellular: csd[759]: ISI_SMS .910699>
ind_reg_status(): Net registration (ind) status:0 rc:4
Jun 12 09:24:26 Nokia-N900 icd2 0.87+fremantle10+0m5[1180]: [GPRS] Detached,
asking for closing of the active contexts
Jun 12 09:24:27 Nokia-N900 mc-await-disconnect[2260]: GLIB DEBUG default -
mc-disconnect started
Jun 12 09:24:27 Nokia-N900 mc-await-disconnect[2260]: GLIB DEBUG default -
ready_with_accounts_cb called
Jun 12 09:24:27 Nokia-N900 mc-await-disconnect[2260]: GLIB DEBUG default - No
online accounts have ip-route
Jun 12 09:24:27 Nokia-N900 cellular: csd[759]: com.nokia.csd.GPRS: context0
deleted
Jun 12 09:24:27 Nokia-N900 kernel: [81999.226013] gprs0: detached
Jun 12 09:24:27 Nokia-N900 ke_recv[1310]: device_removed:2638: udi:
/org/freedesktop/Hal/devices/net_computer
Jun 12 09:24:27 Nokia-N900 icd2 0.87+fremantle10+0m5[1180]: [GPRS] not
correctly registered to network
Jun 12 09:24:27 Nokia-N900 wlancond[1110]: Could not get interface wlan0 flags 
Jun 12 09:24:27 Nokia-N900 icd2 0.87+fremantle10+0m5[1180]: [GPRS] IMSI error:
1006
Jun 12 09:24:27 Nokia-N900 icd2 0.87+fremantle10+0m5[1180]: [GPRS] Ending the
scan (failure)
Jun 12 09:24:27 Nokia-N900 cellular: csd[759]: com.nokia.phone.SIM: SIM_IND -
default case, cause: 151
Jun 12 09:24:27 Nokia-N900 cellular: csd[759]: ISI_SMS .535363> ind_sim():
SIM_IND servicetype:0x96 status:0x97 state:0x08 cause:0x01
Jun 12 09:24:27 Nokia-N900 cellular: csd[759]: com.nokia.phone.SIM: SIM_IND -
default case, cause: 1
Jun 12 09:24:27 Nokia-N900 cellular: csd[759]: ISI_SMS .535821> ind_sim():
SIM_IND servicetype:0x46 status:0x01 state:0x01 cause:0x01
Jun 12 09:24:27 Nokia-N900 cellular: csd[759]: com.nokia.phone.SIM: SIM_IND -
default case, cause: 42
Jun 12 09:24:27 Nokia-N900 cellular: csd[759]: ISI_SMS .668755> ind_sim():
SIM_IND servicetype:0x05 status:0x2a state:0x08 cause:0x01
Jun 12 09:24:28 Nokia-N900 cellular: csd[759]: com.nokia.phone.SIM: SIM_IND -
default case, cause: 11
Jun 12 09:24:28 Nokia-N900 cellular: csd[759]: ISI_SMS .346642> ind_sim():
SIM_IND servicetype:0x0d status:0x0b state:0x08 cause:0x01
Jun 12 09:24:29 Nokia-N900 location-proxy[1112]: GLIB DEBUG default - Socket
registration ok
Jun 12 09:24:29 Nokia-N900 location-proxy[1112]: GLIB DEBUG default - LAS
configured for supl-server
Jun 12 09:24:29 Nokia-N900 location-proxy[1112]: GLIB DEBUG default - LAS
privacy registration failure
Jun 12 09:24:29 Nokia-N900 cellular: csd[759]: ISI_SMS .286888> ind_sms_send():
Indication to send tr_id:0x00 id:0x22 st:0x03 ref:0x25 route:0x01 seg:1/1
status:IDLE
Jun 12 09:24:31 Nokia-N900 icd2 0.87+fremantle10+0m5[1180]: [GPRS] Disconnect
timeout expired, allowing connections
Jun 12 09:24:32 Nokia-N900 icd2 0.87+fremantle10+0m5[1180]: [GPRS] search
timeout expired, the network did not come up
Jun 12 09:35:06 Nokia-N900 -- MARK --
Jun 12 09:54:27 Nokia-N900 icd2 0.87+fremantle10+0m5[1180]: [GPRS] not
correctly registered to network

...

Jun 12 10:01:39 Nokia-N900 telepathy-ring[1059]: GLIB MESSAGE Modem-Call -
trying to create call to "XXX"
Jun 12 10:01:39 Nokia-N900 telepathy-ring[1059]: GLIB MESSAGE Modem-Call - call
create request to "XXX" successful
Jun 12 10:01:39 Nokia-N900 telepathy-ring[1059]: GLIB MESSAGE Modem-Call -
created call to "XXX"
Jun 12 10:01:43 Nokia-N900 kernel: [84235.274169] proximity (GPIO 89) is now
closed
Jun 12 10:01:43 Nokia-N900 systemui-tklock[993]: Method call received from:
:1.12, iface: com.nokia.system_ui.request, method: tklock_open
Jun 12 10:01:58 Nokia-N900 kernel: [84250.274261] proximity (GPIO 89) is now
open
Jun 12 10:01:58 Nokia-N900 systemui-tklock[993]: Method call received from:
:1.12, iface: com.nokia.system_ui.request, method: tklock_close
Jun 12 10:02:00 Nokia-N900 kernel: [84252.539794] proximity (GPIO 89) is now
closed
Jun 12 10:02:00 Nokia-N900 systemui-tklock[993]: Method call received from:
:1.12, iface: com.nokia.system_ui.request, method: tklock_open
Jun 12 10:02:07 Nokia-N900 kernel: [84259.594543] proximity (GPIO 89) is now
open
Jun 12 10:02:07 Nokia-N900 systemui-tklock[993]: Method call received from:
:1.12, iface: com.nokia.system_ui.request, method: tklock_close
Jun 12 10:02:09 Nokia-N900 telepathy-ring[1059]: GLIB MESSAGE Modem-Call -
terminated outgoing call to 'XXX' com.nokia.csd.Call.Error.NoTrafficChannel: No
Traffic Channel Error
Jun 12 10:02:10 Nokia-N900 kernel: [84262.836669] proximity (GPIO 89) is now
closed
Jun 12 10:02:10 Nokia-N900 systemui-tklock[993]: Method call received from:
:1.12, iface: com.nokia.system_ui.request, method: tklock_open