maemo.org Bugzilla – Bug 8452
Provide "provisioning support" for Exchange
Last modified: 2011-08-22 17:22:27 UTC
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SOFTWARE VERSION: RX-51_2009SE_2.2009.51-1.002_PR_002
(Settings > General > About product)
EXACT STEPS LEADING TO PROBLEM:
(Explain in detail what you do (e.g. tap on OK) and what you see (e.g. message
Connection Failed appears))
1. Entered correct settings to setup Mail for Exchange account.
2. Get account disabled message.
EXPECTED OUTCOME: Account sychronised.
ACTUAL OUTCOME: Account does not synchronise because Exchange server tries to
scan device's security settings, but is unable to proceed.
(always, less than 1/10, 5/10, 9/10)
EXTRA SOFTWARE INSTALLED:
User-Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64;
Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729;
Media Center PC 6.0; InfoPath.2; OfficeLiveConnector.1.3; OfficeLivePatch.0.0;
.NET CLR 1.1.4322)
Thanks for reporting this.
Can you please:
1) Check the "Known issues" section in http://wiki.maemo.org/Mail_for_Exchange
If this does not help:
2) Install syslog (see
http://wiki.maemo.org/Documentation/devtools/maemo5/syslog ) and reboot
3) Open X Terminal
[optional steps begin]
3A. Enter "sudo gainroot" (to do that make sure that you have installed
"rootfs" from the Application Manager)
3B. cat /dev/null > /var/log/syslog
[optional steps end]
4) Provide the output the following commands:
gconftool-2 -s --type=int /apps/activesync/AsDaemon/Syslog/MinLogLevel 0
gconftool-2 -s --type=int /apps/activesync/modest/Syslog/MinLogLevel 0
gconftool-2 -s --type=int /apps/activesync/AsProvider/Syslog/MinLogLevel 0
gconftool-2 -s --type=int /apps/activesync/AsBackup/Syslog/MinLogLevel 0
gconftool-2 -s --type=int /apps/activesync/asapplet/Syslog/MinLogLevel 0
gconftool-2 -s --type=int /apps/activesync/AsStatusApplet/Syslog/MinLogLevel
5) Attach the file /var/log/syslog from the device to this bug (if needed, copy
it first to the section that is visible in the File Manager: cp /var/log/syslog
> Account does not synchronise because Exchange server tries to
> scan device's security settings, but is unable to proceed.
N900 is non provisionable device.
Check this link for the details:
Would it be better to change this bug to a "provisioning support" feature
request then, or to create a new one? There doesn't seem to be anything in
bugzilla explicitly requesting provisioning support yet, though it's a very
as Nokia claims exchange server is supported, I think this is a Severity of
"normal" or "major" rather than an enhancement and should be treated with
(In reply to comment #5)
> as Nokia claims exchange server is supported
It is supported, but maybe not every possible setting out there?
(In reply to comment #3)
> Would it be better to change this bug to a "provisioning support" feature
> request then, or to create a new one? There doesn't seem to be anything in
> bugzilla explicitly requesting provisioning support yet, though it's a very
> common complaint.
I am fairly new to maemo and N900 but I will support this 100%.
The lack of provisioning means that I am not allowed/able to sync with our
corporate exchange and I think a lot of bigger organisations have provisioning
as a must.
Tried to add all my votes to this one but failed so for now there is only one
(Please avoid quoting entire previous comments.)
(In reply to comment #7)
> The lack of provisioning means that I am not allowed/able to sync with our
> corporate exchange and I think a lot of bigger organisations have provisioning
> as a must.
Please avoid adding "Me too" comments which create bugmail for everybody but
click "Vote for this bug" instead (as you already did).
Doesn't make much sense when you can't access corporate mails with a good
device like N900. It reduces the worth over all. I support provisioning.
Please, please do this. I have blasted local Nokia folks for this, although I
feel I've been little bit hard on them.
In any case, MFE support was the critical factor for buying a new phone for
myself, which N900 has miserably failed.
[Please try not to comment on a report if the comment does not provide any
technical information for developers. Clicking "Vote for this bug" is welcome,
but "Me too!" comments just create bugmail for everybody. Also there is the
forum at http://talk.maemo.org for this type of communication. Thanks!]
*** Bug 11136 has been marked as a duplicate of this bug. ***
This issue has been FIXED for Harmattan (the software version after Maemo5).
According to Nokia this unfortunately is a WONTFIX for Maemo5.
(In reply to comment #13)
> This issue has been FIXED for Harmattan (the software version after Maemo5).
> According to Nokia this unfortunately is a WONTFIX for Maemo5.
please tell me one thing honestly, will we ever get a chance to sync our N900
with our corporate mail and calendar?
I am feeling being cheated by Nokia :(
Correction on Harmattan status: See
*** Bug 12332 has been marked as a duplicate of this bug. ***