Bug 8085 – Nokia Messaging unavailable as an option if SIM card from unsupported region?

Bug 8085 - (int-155423) Nokia Messaging unavailable as an option if SIM card from unsupported region?

(int-155423)
Summary:	Nokia Messaging unavailable as an option if SIM card from unsupported region?

Status:	UNCONFIRMED

Product:	Email
Component:	Nokia Messaging Service
Version:	5.0/(2.2009.51-1)
Platform:	All Maemo

Importance:	Unspecified normal with 1 vote (vote)
Target Milestone:	---
Assigned To:	unassigned
QA Contact:	nokia-messaging-service-bugs

URL:
Keywords:

Depends on:
Blocks:
	Show dependency tree

Reported:	2010-01-15 22:32 UTC by blue13x
Modified:	2010-06-08 19:18 UTC (History)
CC List:	7 users (show)

See Also:

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Description blue13x (reporter) 2010-01-15 22:32:00 UTC

SOFTWARE VERSION:
2009.51-1

EXACT STEPS LEADING TO PROBLEM: 
1.Email
2.New Account
3.Next
4.Region: USA
5.Service Provider

EXPECTED OUTCOME:
Nokia Messaging is an option in the service provider list

ACTUAL OUTCOME:
Nokia Messaging is not in the list of service providers

REPRODUCIBILITY:
(always)

EXTRA SOFTWARE INSTALLED:
None

OTHER COMMENTS:
It seems that the availability of Nokia Messaging in the list of service
providers depends on the region. If the sim card is from a region that is not
available in the list, Nokia Messaging is not displayed.

User-Agent:       Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; WOW64;
Trident/4.0; SLCC1; .NET CLR 2.0.50727; Media Center PC 5.0; .NET CLR
3.5.21022; .NET CLR 3.5.30729; .NET CLR 3.0.30729; InfoPath.2;
OfficeLiveConnector.1.4; OfficeLivePatch.1.3; Creative AutoUpdate v1.10.10)

Comment 1 Andre Klapper maemo.org

2010-01-18 17:49:38 UTC

So where is your SIM card from? :)

Comment 2 blue13x (reporter) 2010-01-18 17:51:37 UTC

(In reply to comment #1)
> So where is your SIM card from? :)

It's from: Curacao, Netherlands Antilles.
Provider: UTS : www.uts.an

Comment 3 Venomrush 2010-03-29 04:36:34 UTC

Any updates from internal comments if this will be fixed for PR1.2? Bug has
been idle for almost 2 months..

Comment 4 Venomrush 2010-03-29 17:52:00 UTC

From http://talk.maemo.org/showthread.php?t=42619

It seems 'Nokia messaging is only activated on certain mobile operators.'

Comment 5 Venomrush 2010-03-30 19:09:00 UTC

*** Bug 9613 has been marked as a duplicate of this bug. ***

Comment 6 Venomrush 2010-03-30 19:09:05 UTC

*** Bug 9713 has been marked as a duplicate of this bug. ***

Comment 7 Subu 2010-03-30 21:00:36 UTC

I use a T-Mobile SIM card in the US.  At one point, I had successfully set up
Nokia Messaging on my N900 using this SIM card (a couple of months ago), but I
later deleted it.  I recently decided to give it another try, but now the
option is missing from the Service Provider list.

Comment 8 jamserver2004 2010-03-31 17:42:45 UTC

Me you and many others have the same exact problem...still awaiting assistance.
Hopefully 1.2 will maybe fix this issue.

(In reply to comment #7)
> I use a T-Mobile SIM card in the US.  At one point, I had successfully set up
> Nokia Messaging on my N900 using this SIM card (a couple of months ago), but I
> later deleted it.  I recently decided to give it another try, but now the
> option is missing from the Service Provider list.
>

Comment 9 Subu 2010-04-01 22:29:04 UTC

With an AT&T sim card and the device connected to my wireless network, I was
able to see Nokia Messaging in the Service Provider list and have successfully
set it up (sort of).  But the 'Add New Mailbox' option always takes me to the
'Add New Mail Account' wizard, so I'm not able to add new mailboxes from the
device.  Adding mailboxes through the website works.

Comment 10 jamserver2004 2010-04-06 09:23:46 UTC

I tried that today and it did not work. Also tried someone elses sim on tmobile
with working nokia messenger and that did not work either. I also tried
changing my apn to internet2.voicestream.com from epc.tmobile.com and still no
luck...doesnt seem to be a network issue. I also restored the phone without a
sim card and just tried to setup from wireless network and still nothing. This
is beyond frustrating 

(In reply to comment #9)
> With an AT&T sim card and the device connected to my wireless network, I was
> able to see Nokia Messaging in the Service Provider list and have successfully
> set it up (sort of).  But the 'Add New Mailbox' option always takes me to the
> 'Add New Mail Account' wizard, so I'm not able to add new mailboxes from the
> device.  Adding mailboxes through the website works.
>

Comment 11 Andre Klapper maemo.org

2010-04-16 17:44:19 UTC

Quim, can you clarify when exactly the Nokia Messaging Service is available as
email provider and when not?

Comment 12 Chris 2010-05-14 01:29:31 UTC

Same problem here, my SIM is from 3 Ireland.

Comment 13 Quim Gil nokia

2010-05-14 09:35:31 UTC

Would these tips help?
http://europe.nokia.com/support/download-software/nokia-email-service/faq#26

Comment 14 Chris 2010-05-14 10:28:08 UTC

(In reply to comment #13)
> Would these tips help?
> http://europe.nokia.com/support/download-software/nokia-email-service/faq#26
> 

Is there any tip in particular you are refering to? i dont see any that relate
to the nokia service not appearing in the list.

I get the impression that the sim region or operator data is sent up to nokia
and it responds with a list of services but so e regions ard not configured to
return the nokia messaging service. Some people reported that using a borrowed
sim card temporarily allowed them to configure it.

Comment 15 Andre Klapper maemo.org

2010-05-14 13:23:53 UTC

(In reply to comment #13)
> Would these tips help?
> http://europe.nokia.com/support/download-software/nokia-email-service/faq#26

No. Unrelated as there is no error message. :)
NMS account type is just not available for some people and people wonder when
and why. Me too...