Bug 7378 - (int-166764) “move email” only possible to INBOX or to local folders, not to imap or exchange folders
(int-166764)
: “move email” only possible to INBOX or to local folders, not to imap or excha...
Status: NEW
Product: Email
General
: 5.0/(2.2009.51-1)
: All Maemo
: Low normal with 2 votes (vote)
: ---
Assigned To: unassigned
: modest-bugs
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:
:
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Reported: 2009-12-27 16:17 UTC by Yves-Alexis
Modified: 2011-01-31 18:49 UTC (History)
6 users (show)

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Description Yves-Alexis (reporter) 2009-12-27 16:17:58 UTC
SOFTWARE VERSION:
(Settings > General > About product)

2009.42-11

EXACT STEPS LEADING TO PROBLEM: 
(Explain in detail what you do (e.g. tap on OK) and what you see (e.g. message
Connection Failed appears))
1. go to inbox
2. chose the “move” menu item
3. select a message

EXPECTED OUTCOME:

All IMAP folders can be selected

ACTUAL OUTCOME:

Only “Inbox” can be selected, or local (non imap) folders on the device.

REPRODUCIBILITY:
(always, less than 1/10, 5/10, 9/10)

always

EXTRA SOFTWARE INSTALLED:

n/a

OTHER COMMENTS:

I'm subscribed to all the other folders.

User-Agent:       Midori/0.2.2 (X11; Linux x86_64; U; fr-fr) WebKit/531.2+
Comment 1 bugs.maemo.org@falkensweb.com 2009-12-29 01:08:04 UTC
Unable to reproduce on my N900 with latest public firmware and IMAP connection.
All local and remote folders show up via. drill down.
Comment 2 Yves-Alexis (reporter) 2009-12-29 14:10:14 UTC
(In reply to comment #1)
> Unable to reproduce on my N900 with latest public firmware and IMAP connection.
> All local and remote folders show up via. drill down.
> 
Hmmh, I don't know how that's possible, but I definitely don't have anything
else than “Inbox” on the “Move to folder” popup.
Comment 3 Andre Klapper maemo.org 2009-12-31 18:49:44 UTC
This also works fine here, running internal 52-10 version and using GMail IMAP
directly.

What account/provider is this about?
Comment 4 Yves-Alexis (reporter) 2009-12-31 19:01:02 UTC
(In reply to comment #3)
> This also works fine here, running internal 52-10 version and using GMail IMAP
> directly.

I'm still running 42-11 so maybe it's fixed later.
> 
> What account/provider is this about?

This is an IMAP4 account and I'm my own provider. I might be able to create a
test account to see if I can reproduce there, and give you the credentials to
see if you can do it too.
Comment 5 Yves-Alexis (reporter) 2009-12-31 19:10:02 UTC
Ok, I just set-up another account where I can't reproduce. This is an account
where I'm not subscribed to any folder, so it might be related.
Comment 6 Yves-Alexis (reporter) 2009-12-31 19:35:17 UTC
Ok in fact it's just that folders take a *long* time to appear (I have quite a
lot of folders, with quite a lot of emails there, so any operation in modest
takes a long time, it just takes *more* time here) and the display shuts itself
down (which seems to stop any ongoing activity on network, so the folders
aren't displayed at all).

When setting the display not to shut down after a short time (setting it to 30
min or plugging the n900 and checking “display stays lit while charging), the
folders eventually appear.

Post 42-11 releases might include modest improvements which would leverage the
issue, I'm not sure (will be able to report once the update becomes available).
Comment 7 Andre Klapper maemo.org 2010-01-23 19:01:05 UTC
Is this still the same problem in version 2.2009.51-1?
Comment 8 Uwe Kaminski 2010-02-03 20:39:54 UTC
I can confirm this bug for my dovecot IMAP account. I'll provide a test account
as soon as possible.
Comment 9 Uwe Kaminski 2010-02-03 20:41:33 UTC
*** Bug 7824 has been marked as a duplicate of this bug. ***
Comment 10 Yves-Alexis (reporter) 2010-02-04 09:10:54 UTC
(In reply to comment #7)
> Is this still the same problem in version 2.2009.51-1?
> 

It's not really better now. Sometimes they do appear fine, but sometimes (I
just retried) it takes ages. One room for improvement would be to display an
animation (the circling one for example, like when opening a folder in the main
window) so the user knows something is going on and she just have to wait.

Cheers,
--
Yves-Alexis
Comment 11 Andre Klapper maemo.org 2010-02-09 22:38:54 UTC
(In reply to comment #8)
> I can confirm this bug for my dovecot IMAP account. I'll provide a test account
> as soon as possible.

Test account really welcome :)
Comment 12 Uwe Kaminski 2010-02-10 15:19:09 UTC
(In reply to comment #11)
> (In reply to comment #8)
> > I can confirm this bug for my dovecot IMAP account. I'll provide a test account
> > as soon as possible.
> 
> Test account really welcome :)

Sorry, here it comes:

username: modest-bug@ju-key.de
password: the localpart of the mail address used as username
IMAP-Server: df-h.de (SSL possible)
SMTP-Server: df-h.de (SSL possible)

The problem is: I can't reproduce the bug. Thje last time I was able to
reproduce the bug it was impossible to move an email to an IMAP folder and also
I wasn't able to move the same email to an exchange folder. After a few hours I
was able to do that.

What are the requirements to move a mail into a server folder (Either IMAP or
Exchange)? Could there be a problem if the connection is getting lost between
first email login and the attempt to move a message to an folder?
Comment 13 Yves-Alexis (reporter) 2010-05-17 10:22:59 UTC
Hmhm, just to add a note here that in 3.2010.02-8 it's much better. Sometime
the folders take some time to appear (when the connection is slow for example)
so the animation would still be a good idea, but it's usually not that long.