maemo.org Bugzilla – Bug 11684
Unknown Error on Login
Last modified: 2010-12-21 19:06:51 UTC
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SOFTWARE VERSION: (Settings > General > About product) 20.2010.36-2.002 EXACT STEPS LEADING TO PROBLEM: (Explain in detail what you do (e.g. tap on OK) and what you see (e.g. message Connection Failed appears)) 1. An error box appears above the dialpad with no message as soon as the app is loaded. 2. When I try to edit my account/callback # the buttons don't work and there are no text fields. 3. Attempts to login from the login button result in the same empty error box. EXPECTED OUTCOME: ACTUAL OUTCOME: REPRODUCIBILITY: (always, less than 1/10, 5/10, 9/10) I've installed the software twice now and I haven't gotten it to work but I know that it should... EXTRA SOFTWARE INSTALLED: OTHER COMMENTS:
What version of DialCentral are you running? Could you provide a log file? http://wiki.maemo.org/DialCentral#Trouble_Shooting_and_Reporting_of_Bugs
Created an attachment (id=3244) [details] DialCentral log (v1.1.94)
Wow, you hit a lot of corner cases I didn't think could be hit. I've provided messages to internal errors, fixed some unexpected errors, and made recovering from a failed login more smooth. I'm unsure if this is all of the errors but it is most of them. I'm curious why your login keeps failing though.
On the latest installation the error messages still appear but they now have actual messages. When I attempt to login it says "Task queue not started" so I restart the program. A "Logging In" message appears briefly and I hit the Account button to edit my callback number since it's not set. There's still no text box to do this, just a button that says "Not Set." I push the button and a drop menu appears with no other options. Numeric entries into the keypad are unresponsive. At this point I push the Clear Account button and it says "Can Only Logout if Logged In." I re-enter my login credentials and it says "Task queue not started" so the whole thing seems buggered. I opened a terminal window and tried running that python login script that the debug page mentioned. There were two such scripts in the directory tree, one that responded with "/bin/sh Not found" and the other that responded with "Permission denied." I'm afraid I'm not good with UNIX but I did have rootsh running so permissions shouldn't have been a problem. Thanks for your assistance. -Rick
(In reply to comment #4) > On the latest installation the error messages still appear but they now have > actual messages. When I attempt to login it says "Task queue not started" so I > restart the program. A "Logging In" message appears briefly and I hit the > Account button to edit my callback number since it's not set. There's still no > text box to do this, just a button that says "Not Set." I push the button and a > drop menu appears with no other options. Numeric entries into the keypad are > unresponsive. At this point I push the Clear Account button and it says "Can > Only Logout if Logged In." I re-enter my login credentials and it says "Task > queue not started" so the whole thing seems buggered. I didn't expect to completely fix it but at least improve things somewhat by a login fix. Could you provide a new log file? > I opened a terminal window and tried running that python login script that the > debug page mentioned. There were two such scripts in the directory tree, one > that responded with "/bin/sh Not found" and the other that responded with > "Permission denied." I'm afraid I'm not good with UNIX but I did have rootsh > running so permissions shouldn't have been a problem. I forgot to update those instructions after a couple of changes. They should be updated now. I'm hoping they aren't needed but we'll see.
Created an attachment (id=3250) [details] DialCentral Log 1.1.97
I forgot how I determine if a user can't login so I missed a case in the code for reporting login failures to the user and for properly cleaning up, whoops. It should work a bit better now though I'm unsure why you can't ever login. Are you using just the username or the full email address for your credentials?
I've tried both ways, including using different accounts. The error message I get is the same: 'Task queue not started'
Hi, After downloading the most recent version (1.1.98 I believe) I'm finally able to login with my full email address and make calls. Thanks so much for your software; it makes the N900 a terrific phone. RC
Thanks for the patience in working with me on getting this problem resolved.