maemo.org Bugzilla – Full Text Bug Listing
|Summary:||N900 no longer accepting updates from Outlook 2007|
|Product:||[Maemo Official Platform] Synchronization||Reporter:||Brad Grigor <bag>|
|Component:||PC Suite||Assignee:||unassigned <nobody>|
|Status:||RESOLVED FIXED||QA Contact:||maesync-bugs|
SOFTWARE VERSION: (Settings > General > About product) N900, Maemo 5, 2.2009.51-1.002 On the PC: - Nokia PC Suite 188.8.131.52 - Outlook 2007 - Windows 7 EXACT STEPS LEADING TO PROBLEM: (Explain in detail what you do (e.g. tap on OK) and what you see (e.g. message Connection Failed appears)) 1. Install and configure Nokia PC Suite on PC (Windows 7). 2. Connect N900 via USB in PC Suite mode. 2. Perform initial synchronization to populate the N900 with Contacts, Calendar, Tasks and Notes from Outlook 2007. 3. The, perform routine synchronizations. Synchronization settings are: - General: What to Synchronize: Calendar/To-do Items; Contact Items; Notes Items - Calendar/To-do options: From 6 Month(s) in the past to 1 Year(s) in the future; Do not synchronize completed To-do items is Checked. - Microsoft Outlook options: Profile=Outlook, standard folders. - Advance Settings: EXPECTED OUTCOME: ACTUAL OUTCOME: REPRODUCIBILITY: (always, less than 1/10, 5/10, 9/10) EXTRA SOFTWARE INSTALLED: OTHER COMMENTS: 1. Issue also occurs with Bluetooth synchronization. 2. This was first noticed on firmware 1.2009.42-11 that shipped with my particular N900. I called Nokia N900 Tech Support and was advised that synchronization with Outlook on a PC is not supported on the N900 and that this would be corrected in a firmware update this year (2010). I decided to wait to see if PR1.1 corrected the problem, but the fix wasn't there. The implication is the problem is with the N900 software, not the Nokia PC Suite sofware. Hence, this bug report. User-Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; OfficeLiveConnector.1.4; OfficeLivePatch.1.3; Tablet PC 2.0)
SORRY-This got submitted before I finished completing the original form. Here is the rest of it.... The PC Suite synchronization Advanced Settings are: - Automatic Synchronization tab: Do not sync automatically; Launch Nokia PC Sync automatically is Checked. - Conflict Resolution: Microsoft Office - Direction: Update in both directions - Sync Profile: nothing entered EXPECTED OUTCOME: Routine synchronization should send updates from Outlook 2007 to the N900 and vice versa. ACTUAL OUTCOME: After the initial population of data from Outlook 2007 to the N900, and after a few (but unknown number of) synchronizations, it is noticed that updates in Outlook are NOT appearing on the N900. Updates are moving only one way, i.e. from the N900 to Outlook. REPRODUCIBILITY: (always, less than 1/10, 5/10, 9/10) Always. NOTE: I have 3513 Contacts and several hundred Calendar, Tasks and Notes records. Other users are not reporting sync problems but perhaps they have much smaller databases. EXTRA SOFTWARE INSTALLED: A large number of apps have been installed on the N900, but nothing that is involved in syncing the Contacts, Calendar, Tasks or Notes.
Thanks for the perfect report!
Any updates from internal comments if this has been fixed for PR1.2? Bug has been idle for 2 months..
Internally this cannot be reproduced in the internal builds that will become the next public update, with PC suite version : 184.108.40.206, Outlook 2003. Everything working as expected. After the next public update has been released please reopen this report if it is reproducible again. To answer popular followup questions: * Nokia does not announce release dates of public updates in advance. * There is currently no access to these internal, non-public build versions. A Brainstorm proposal to change this exists at http://maemo.org/community/brainstorm/view/undelayed_bugfix_releases_for_nokia_open_source_packages-002/