Bug 6272

Summary: User-friendliness fail
Product: [Websites] maemo.org Website Reporter: Kathy Smith <kathy>
Component: BugzillaAssignee: unassigned <nobody>
Status: UNCONFIRMED QA Contact: Ferenc Szekely <bugzilla>
Severity: normal    
Priority: Low CC: davidk
Version: unspecified   
Target Milestone: ---   
Hardware: All   
OS: Windows   

Description Kathy Smith (reporter) 2009-11-21 22:54:27 UTC
SOFTWARE VERSION:

EXACT STEPS LEADING TO PROBLEM:  
Logging into bugzilla: 
Seeing form
Puring large glass of wine

Bugzilla layout and terminology is challenging to non-technically trained
users.

Full details on this discussion page:
http://talk.maemo.org/showthread.php?t=34878

Please consider:
Indicating which fields are required and which are not 
Using less technical language
Adding single line giving assurance of the availability of Big-squad on the top
of the page: eg "Your bug will be looked at by the bug-squad in the first
instance: they will contact you if more information is needed"
Expediting single-site login asap

Current outcome is people trying to comment and suggest bugs in Brainstorm or
on forum as that feels more user-friendly

Hoped-for outcome would be an increase is useful bug-filing by non-technical
users.
Comment 1 Ryan Abel maemo.org 2009-11-22 00:37:40 UTC
Just a quick note here, bugs should be one issue per bug (this is good for
karma and good for sanity ;)), so please remember to file a new bug for each
issue you want to file.
Comment 2 Andre Klapper maemo.org 2010-05-08 22:54:33 UTC
(In reply to comment #0)
> Indicating which fields are required and which are not 

Bugzilla 3.4 will fix this mostly. Bugzilla 3.6 will fix this completely.

> Using less technical language

Exact examples and rechecking welcome once Bugzilla 3.4 is in place.

> Adding single line giving assurance of the availability of Big-squad on the top
> of the page: eg "Your bug will be looked at by the bug-squad in the first
> instance: they will contact you if more information is needed"

Sounds like a good idea.

> Expediting single-site login asap

I think that Daniel Wilms was working on this, no idea about the status I must
admit.

> Current outcome is people trying to comment and suggest bugs in Brainstorm or
> on forum as that feels more user-friendly

...and which is a good first filter for some noise. ;-/
Comment 3 Andre Klapper maemo.org 2010-11-30 18:39:23 UTC
(In reply to comment #2)
> (In reply to comment #0)
> > Indicating which fields are required and which are not 
> 
> Bugzilla 3.4 will fix this mostly. Bugzilla 3.6 will fix this completely.

https://bugs.maemo.org/enter_bug.cgi?product=foo now has a "Hide Advanced
Fields"/"Show Advanced Fields" switch at the top so I consider this fixed.

> > Using less technical language
> 
> Exact examples and rechecking welcome once Bugzilla 3.4 is in place.

like... now! :-P

> > Adding single line giving assurance of the availability of Big-squad on the top
> > of the page: eg "Your bug will be looked at by the bug-squad in the first
> > instance: they will contact you if more information is needed"

Still to do.