Bug 10364 - (int-171344) Always displays the same number in call log for a multi-field contact
(int-171344)
: Always displays the same number in call log for a multi-field contact
Status: UNCONFIRMED
Product: Chat & Call & SMS
General
: 5.0:(10.2010.19-1)
: N900 Maemo
: Unspecified normal (vote)
: ---
Assigned To: rtcomm@maemo.org
: communication-bugs
:
:
:
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Reported: 2010-05-27 21:45 UTC by malisonya
Modified: 2012-02-01 01:28 UTC (History)
4 users (show)

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Description malisonya (reporter) 2010-05-27 21:45:27 UTC
SOFTWARE VERSION:
10.2010.19-1
(was also present prior to upgrade to PR1.2)

EXACT STEPS LEADING TO PROBLEM: 
1. Incoming call from contact Joe (from CELL).
2. Answer call or leave it unanswered (doesn't change the result).
3. Incoming call from contact Joe (from PHONE(WORK)).
4. Answer call or leave it unanswered (doesn't change the result).
At this point, phone application shows two entries in the log.
5. Press one of the entries to reveal the specific number contact Joe used to
call to allow calling or sending SMS.

EXPECTED OUTCOME:
Each entry show relevant field/number of contact Joe.
Calling/SMSing it results in connecting to the correct destination.

ACTUAL OUTCOME:
Both entries show the same field/number of contact Joe (PHONE(WORK)).
Calling/SMSing it results in connecting to the same destination (PHONE(WORK)).

REPRODUCIBILITY:
always - for this specific contact

EXTRA SOFTWARE INSTALLED:
A long list. 
However, after re-FLASHING the device (and EMMC) with the lately released PR1.2
and restoring CONTACTS ONLY from backup, problem persisted.


OTHER COMMENTS:
1. Same happens for any number of incoming/outgoing/missed calls for this
contact.
However, the PHONE(WORK) field only overshadows the CELL field. As other
numbers from the same contact (PHONE(HOME), etc) show correctly.  

2. Interestingly PHONE app. still shows different entries for each field/number
as it shuold (not aggregating all in one entry as is done for recurring calls
from the same field/number). 

3. I can only reproduce this problem (always) for one contact.

4. Communication history (in CONTACTS app.) for this contact shows correct
numbers for each call instance.

5. Deleting contact and re-syncing with PC (Outlook) didn't help.

6. After deleting the PHONE(WORK) field manually (from the phone) and
re-entering it, the opposite effect is present - CELL now overshadows
PHONE(WORK) in the PHONE app.

7. At the time of writing this bug report, other contacts (at least 2 checked)
with both PHONE(WORK) and CELL fields don't seem to have this issue.

8. My contact list is >700 entries long. Most contacts have multiple phone
numbers and multiple IM entries. SIP accounts are also present.

9. The issue didn't always exist. However, I can't put my finger on the exect
point in time when it appeared (Sometime after the PR1.1.1 update, perhaps with
it). And a clean re-flashed phone still had the issue, so other SW installed
doesn't seem to be connected.

User-Agent:       Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64;
Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729;
Media Center PC 6.0; InfoPath.2; OfficeLiveConnector.1.5; OfficeLivePatch.1.3)
Comment 1 malisonya (reporter) 2010-05-27 23:02:07 UTC
Update on COMMENT 6:

After restart the temporal effect is gone - PHONE(WORK) overshadows CELL.
Comment 2 Andre Klapper maemo.org 2010-05-29 00:07:24 UTC
Hi malisonya, thanks for reporting this!
Comment 3 Andre Klapper maemo.org 2010-06-03 14:04:18 UTC
Internal comment:

"I tested this issue on a freshly flashed PE1 pre-release build and i am not
able to reproduce this issue.

>>3. I can only reproduce this problem (always) for one contact.

Can i get more information about this contact..so that it will be helpful for
me to reproduce this bug."
Comment 4 malisonya (reporter) 2010-06-05 22:21:11 UTC
Hi Andre,

Sorry for the delay in my reply.

I am also unable to reproduce this issue with any other contact. On the other
hand, I can't eliminate it for this one. There's isn't even one exception -
it's always shows the same number.

The contact currently has the following fields:
- First Name
- Cell
- Phone (home)
- Phone (work)
- 2 x (E-mail)
- Birthday
- Web page (Facebook created automatically by Hermes in the past)

None of the fields are of excessive length and all use standard characters.

Since I have GOOGLE TALK's EXTENTION FOR CONVERSATIONS installed and a SIP
account (TruPhone) buttons for the both also show in the contacts menu.

Please let me know what additional info can I provide to help you help us.

Thanks a lot!