Task:Improving maemo.org/Support
(Adding a few ideas (wireframe to come)) |
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{{100Days agenda}} | {{100Days agenda}} | ||
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== Getting help at maemo.org == | == Getting help at maemo.org == | ||
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To address this usecase, I have proposed a link to a "Get help" page on the front page. The page linked to should include the following: | To address this usecase, I have proposed a link to a "Get help" page on the front page. The page linked to should include the following: | ||
| - | == | + | == Main Content "boxes" == |
* Links to forums where the user can ask for help, including: | * Links to forums where the user can ask for help, including: | ||
** Internet Tablet Talk | ** Internet Tablet Talk | ||
** Mailing lists | ** Mailing lists | ||
** IRC | ** IRC | ||
| + | ** Bugzilla as a bug forum? "Browse bug reports"? | ||
* Links to documentation sources which might be useful, including | * Links to documentation sources which might be useful, including | ||
** HOWTOs | ** HOWTOs | ||
| - | ** Relevant pages in the wiki such as [[Category:Users]] or [[Category: | + | ** Relevant pages in the wiki such as [[:Category:Users]] or [[:Category:HowTo]] |
** Troubleshooting section of the guide | ** Troubleshooting section of the guide | ||
** Official user documentation | ** Official user documentation | ||
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* A link to Bugzilla - "Report a bug" | * A link to Bugzilla - "Report a bug" | ||
| - | == Main Content == | + | == Main Content "other" == |
| - | * Ultimately, this page should contain a large (prominent) search box that can search wiki/Bugzilla/forums/mailing lists and display most applicable results below. | + | * Ultimately, this page should contain a large (prominent) search box that can search wiki/Bugzilla/forums/mailing lists and display most applicable results below. (See the [http://support.mozilla.com/en-US/kb/Firefox+Support+Home+Page Firefox Support page].) |
** In lieu of this type of functionality, a search box that searches Bugzilla would be preferable. | ** In lieu of this type of functionality, a search box that searches Bugzilla would be preferable. | ||
* Likewise, this page should have a dynamic element too - say the recent additions to the wiki, most recently created and resolved bugs (or the most popular bugs) or the most recent mails from the Maemo Users mailing list. | * Likewise, this page should have a dynamic element too - say the recent additions to the wiki, most recently created and resolved bugs (or the most popular bugs) or the most recent mails from the Maemo Users mailing list. | ||
** This could be the initial "result" that appears on the page before a search is performed. | ** This could be the initial "result" that appears on the page before a search is performed. | ||
| + | * Dynamic content related to support forums: | ||
| + | ** Recent posts feed from maemo-users | ||
| + | ** Latest threads feed from itT | ||
| + | ** Recently opened bugs list from Bugzilla | ||
| + | ** Recently closed bugs from Bugzilla? | ||
| + | ** Latest changes feed from the wiki | ||
| + | |||
| + | == Page Layout Wireframe == | ||
| + | |||
| + | '''Note:''' This still needs some work. | ||
| + | |||
| + | [[Image:Maemo.org-support_wireframe.png|center|thumb|256px|Support page layout wireframe]] | ||
| + | |||
| + | [[Image:Support.png|center|thumb|256px|Support page design]] | ||
Latest revision as of 09:51, 1 February 2010
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This article is continued discussion from the maemo.org brainstorm Please see the 100 Days agenda for more. |
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This task is completed and this page stays here for documentation purposes only. Please file bugs or propose a new, related task if you want to push this forward. Please see the talk page for discussion. |
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Contents |
[edit] Getting help at maemo.org
One of the core use-cases identified in Task:Improving_maemo.org is:
- A tablet user has a problem which they would like to resolve.
To address this usecase, I have proposed a link to a "Get help" page on the front page. The page linked to should include the following:
[edit] Main Content "boxes"
- Links to forums where the user can ask for help, including:
- Internet Tablet Talk
- Mailing lists
- IRC
- Bugzilla as a bug forum? "Browse bug reports"?
- Links to documentation sources which might be useful, including
- HOWTOs
- Relevant pages in the wiki such as Category:Users or Category:HowTo
- Troubleshooting section of the guide
- Official user documentation
- FAQs
- A link to Bugzilla - "Report a bug"
[edit] Main Content "other"
- Ultimately, this page should contain a large (prominent) search box that can search wiki/Bugzilla/forums/mailing lists and display most applicable results below. (See the Firefox Support page.)
- In lieu of this type of functionality, a search box that searches Bugzilla would be preferable.
- Likewise, this page should have a dynamic element too - say the recent additions to the wiki, most recently created and resolved bugs (or the most popular bugs) or the most recent mails from the Maemo Users mailing list.
- This could be the initial "result" that appears on the page before a search is performed.
- Dynamic content related to support forums:
- Recent posts feed from maemo-users
- Latest threads feed from itT
- Recently opened bugs list from Bugzilla
- Recently closed bugs from Bugzilla?
- Latest changes feed from the wiki
[edit] Page Layout Wireframe
Note: This still needs some work.
- This page was last modified on 1 February 2010, at 09:51.
- This page has been accessed 12,700 times.