Task:Improving maemo.org/Support
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* Links to documentation sources which might be useful, including | * Links to documentation sources which might be useful, including | ||
** HOWTOs | ** HOWTOs | ||
| - | ** Relevant pages in the wiki such as | + | ** Relevant pages in the wiki such as [[:Category:Users]] or [[:Category:HowTo]] |
** Troubleshooting section of the guide | ** Troubleshooting section of the guide | ||
** Official user documentation | ** Official user documentation | ||
Revision as of 09:37, 20 October 2009
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This article is continued discussion from the maemo.org brainstorm Please see the 100 Days agenda for more. |
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This is an ongoing task, planned to be completed during the current maemo.org development sprint. Any help is appreciated! Please see the talk page for discussion. |
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Contents |
Getting help at maemo.org
One of the core use-cases identified in Task:Improving_maemo.org is:
- A tablet user has a problem which they would like to resolve.
To address this usecase, I have proposed a link to a "Get help" page on the front page. The page linked to should include the following:
Main Content "boxes"
- Links to forums where the user can ask for help, including:
- Internet Tablet Talk
- Mailing lists
- IRC
- Bugzilla as a bug forum? "Browse bug reports"?
- Links to documentation sources which might be useful, including
- HOWTOs
- Relevant pages in the wiki such as Category:Users or Category:HowTo
- Troubleshooting section of the guide
- Official user documentation
- FAQs
- A link to Bugzilla - "Report a bug"
Main Content "other"
- Ultimately, this page should contain a large (prominent) search box that can search wiki/Bugzilla/forums/mailing lists and display most applicable results below. (See the Firefox Support page.)
- In lieu of this type of functionality, a search box that searches Bugzilla would be preferable.
- Likewise, this page should have a dynamic element too - say the recent additions to the wiki, most recently created and resolved bugs (or the most popular bugs) or the most recent mails from the Maemo Users mailing list.
- This could be the initial "result" that appears on the page before a search is performed.
- Dynamic content related to support forums:
- Recent posts feed from maemo-users
- Latest threads feed from itT
- Recently opened bugs list from Bugzilla
- Recently closed bugs from Bugzilla?
- Latest changes feed from the wiki
Page Layout Wireframe
Note: This still needs some work.
